Videoconferencing between opportunities and security risks


Modern workplace and AI

June 10, 2024, 4:10 PM | Author: Peer Heinlein / Editor: Sabine Narloch

Artificial intelligence can enable useful functions for video conferencing. However, potential risks to data protection and digital sovereignty must be taken into account. To what extent open source solutions represent an alternative.

The era of video conferencing has not only begun since the Corona pandemic – and has thus heralded a revolution in business communication: platforms such as Zoom or Microsoft Teams have become indispensable and the range of applications for video conferencing now extends far beyond sales meetings and customer appointments. When choosing a video conferencing solution, you should therefore pay close attention data protection and privacy are respected. In the professional environment, the protection of secrets, security and privacy are of particular importance, especially when sensitive company information is involved.

The rapid development of artificial intelligence has long since found its way into video conferencing. In this context, AI offers various possibilities to make video conferencing more productive, efficient and enjoyable for all involved. However, machine processing and automated analysis by AI can become a problem, because all conversation content and company secrets can be automatically evaluated and used to train the AI.

Benefits of AI: Improve interactions and compensate for weaknesses

First, a look at meetings in general: regardless of the form they take, they are still about human exchange
Focus. AI should not steal the show, but rather be used in a targeted manner to further improve human interactions and compensate for weaknesses.
Application areas in which AI can be used include:

  • Improving the organization by: creating agendas, automatically sending reminders or assigning tasks to participants
  • Increasing efficiency and collaboration, for example through automatic language translation and display of subtitles
  • Afterwards, automatic summaries can help to follow up on the meeting or communicate the results of the conversation to people who were unable to attend the meeting.
  • With the right powerful analytics capabilities, AI could also review transcripts and summaries of recurring issues or themes to drive process improvements and make better, data-driven decisions.

  1. Videoconferencing between opportunities and security risks
  2. The dark sides: data protection and privacy
  3. Open source as an alternative?

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